How to provide Feedback & Complaints

Glenray Industries (Glenray) is committed to providing positive service delivery to its customers. All feedback, compliments and complaints from our customers is valued. This provides Glenray with an opportunity to review and improve its services and systems. We want to know from you if there is something you love or want us to improve about our services so we can make them better. We are committed to acknowledging complaints received within 24 hours and strive to reach a resolution that keeps you involved in every decision made. At Glenray, complaints are resolved in a fair, efficient and timely manner. You may send your feedback or complaint without providing your name. However, it does assist us to have this information in order to ask for more information if needed.

 

Ways to provide feedback

 

In-person/verbally

  • Speak to a member of our staff at any service sites or our Head Office at 225 Howick st, Bathurst.
  • Tell someone else you trust (e.g. a family, friends or guardian) that you want to make a complaint
  • Call us on 02 6331 2388
  • Speak to your Support Worker or someone in your service delivery team

Written

Other external agencies that can help

 

Please let us know if you would like the assistance of an advocate or any other support and if you have any preferred communication method so we can arrange this for you or provide you with details.

 

Glenray’s Whistleblower Policy

Our Whistleblower Policy has information about whistleblowing and how we will respond to and investigate disclosures and protect whistleblowers.

A whistleblower is someone who calls out corrupt, fraudulent or seriously unethical behaviour. This is called “making a disclosure”.

People who meet the legal definition of a “whistleblower” have legal protections, which mean that they cannot suffer any reprisals or negative consequences for being a whistleblower.

We place great importance on fostering a culture that encourages employees and others to speak up about things that concern them or just doesn’t feel quite right.

If you would like a copy of these policies please contact Head Office.

 

 

Feedback Form